Why a good contractor is hard to find

Posted on 17. Nov, 2015 by in Caring for your Home, Home Improvement

Tim Allen: enthusiastic amateur

Home improvement is not as easy as it looks. Homes are unique, not commodities like facial tissue or breakfast cereal. Homes differ in age, the number character occupants, improvements, orientation, methods of construction, and materials. One size or solution rarely fits.

 

DIY stores have become part of American culture

Home repair and improvement demand equal amounts of brainpower and physical strength. Visible defects are only the tip of the iceberg. The true extent of damage remains hidden until the project is underway. Constant revision is the norm. Even experienced contractors need to make multiple trips to Home Depot.

No Rules, DIY, Ignorance, Indifference, Cowboys and Economics

 

Building Science guru Joe Lstiburek explains how to keep water out of walls

The first rule in home improvement is that there are no rules in home improvement 
Nominal oversight is absent from many projects. Unlike commercial construction licensure, permits and insurance are an option, not a requirement.

No BS is bad for Business

Many in the home improvement industry do not understand Building Science; the study of interaction between occupants, the building, and forces of nature. This diagnostic tool is essential. If you don’t understand the source of the problem you probably will spend your time fixing symptoms again and again.

You can do it, we can help
Home Depot helped popularize Do It Yourself (DIY) home repair. The public perceives home contractors as fundamentally simple-minded like the Tim Allen character on the show Home Improvement. The real world is different. My inspection reports document defects that arise when amateurs are confronted with professional level projects.

There ain’t no app for this

Have you got an App for that?
I use my computer to research home improvement videos, text, and specs.  Home repair apps are touted as the Uber of home repair. The underlying assumption behind these apps is that information is all you really need.

Wild Wild West
Cowboy Contractors make a point to assert their independence. They don’t care much about customer service, appearance, timeliness, responsiveness and documents. They’re independent, proud of it, and if you don’t like they way they work that’s your problem, not theirs.

Macro-Economics
When the building boom collapsed in 2008 talent, especially young talent, left the construction industry. According to linked report they haven’t returned.

Where Did All the Construction Workers Go?

Franchises and Trade Associations

How to decide which product or service really works for you?

Home Improvement franchises follow the same principles as other types of franchising:
Individuals or groups buy and operate the business and pay the franchisor advertising and management fees. Improvements typically come with a warranty. People feel less at risk with a large, brand-name company.

 

Some products work in the short term then fail over time

Trade associations set standards, promote training and lobby for favorable policy and regulations. They’re also in the business of business. Their goal is to help their members succeed professionally and financially.

Square Pegs and Round Holes

Franchises develop uniform products or services. Homes aren’t uniform, they’re unique. While franchise methods work in most situations sometimes they don’t.

 

Moisture managed: whole house dehumidifier with fresh air intake

Overhead
Franchisers have to pay their sales and office staff, warranty and legal expenses, taxes and other costs associated with their business. Trade-offs for the increased cost of franchise-provided home improvements are less risk, better service, and a quality product.

Failure to Launch
Some products and services fail to meet claims made by the manufacturer or provider, especially over time. Some may appear useful on display but fail to deliver. Sales staff may be more interested in their commission than solving their clients problems.

Trade Groups find profits in new rules
Some construction industry associations use revisions in the building code and industry standards to generate new business. Revising standards is normal. Identifying previously acceptable systems as hazards needing costly repair is, to this inspector, problematic. Is the intention of new standards to improve safety or to generate income for members? The line between the two is sometimes blurred.

Save-a-lot: Stick with the Basics

For what it’s worth
Many of us are hardwired to be cheap. If you want quality you’ve got to pay for it.  Not a fortune, but enough to cover the cost of the project, including profit. Be aware that low bids may equate with low quality.

 

 

“Yelped” now the vernacular

Help, I’ve been Yelped!
Contractor referral websites can be a valuable resource. But be aware that reviews, good and bad, are easily falsified. Dissatisfied customers post more reviews than satisfied ones. Some companies attack their competitors with negative reviews and/or post multiple positive reviews about themselves. For many contractors the rush be page one Google is no longer the main marketing goal.

 

Assess first, then repair
Building Science informs us that identifying causes, not symptoms is key. Mold is caused by excessive moisture. The permanent solution for mold problems is to remove the source of moisture before you treat the mold.

Deferred Maintenance
Some repairs require immediate repair. But it’s cheaper to replace an appliance, fixture or component before a crises occurs. Check the age and condition of your appliances. Look in your attic and under the home. For an overall review of your home’s systems and components consider a maintenance home inspection.

DeKalb will pay you 100 dollars towards replacing an old toilet like this

To many things there is a season
Don’t expect to get a great deal on an A/C unit in mid-summer, a chimney in mid-winter, a drainage system in the midst of a flood or a sprinkler system in the midst of a drought. Work tends to be cheaper and is definitely finished sooner in the off-season.

Freebies and New Efficiencies
We’re getting a 50 dollar check for our old refrigerator including free pickup. Georgia Power and other utilities offer rebates for this and other energy-related improvements. DeKalb county has a toilet rebate program. Improved technology can save you money over long term. Paybacks for efficient light bulbs, water heaters and washing machines are well worth the investment.

 

Look around your house for deferred maintenance or get a professional home inspection

Bottom Line: Do your Home Work before you write that check

 

  • The larger and more costly the repair, the more research needed.
  • When in doubt: Google it
  • Handyman are great for small jobs, large firms for big ones 
  • Be aware of issues with franchises, trade groups and online apps and referrals
  • Ask friends and neighbors who they’ve used
  • Follow the three bid rule, more as needed
  • Use reputable organizations like BBB and AARP to find out more
  • Lists and contact information must be current  

Good contractors can be hard to find. And some prefer it that way. 

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